Canada Post has developed service standards for properly prepared Incentive Lettermail.

Customers must comply with the scheduling requirements to ensure proper delivery arrangements are in place to meet Customer delivery requests.

Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. Service standards are not guaranteed.

A general overview of the Incentive Lettermail service standards is as follows:

LOCAL	2 business days
WITHIN A PROVINCE	3 business days
NATIONAL	4 business days

Notes:

• The number of days excludes the day of mailing, weekends and statutory holidays;
• Weekend and statutory holiday deposits are considered deposited on the following business day;
• These service standards do not apply to redirected or returned Items;
• Service standards are subject to change without notice.

Please refer to the Canada Postal Guide for additional information on service standards.

Scheduling

Deposits to Canada Post's processing plants are governed by pre-arranged local requirements. These requirements include, but are not limited to, advance notification, scheduling and work content.

Customers may be requested to provide a mailing plan and/or deposit schedule that includes details of the mailing such as volume, time/day of deposit, etc. This information will help efficient deposit and processing of Customers' mailings.