Features

Redirection
Incentive Lettermail Items that cannot be delivered as originally addressed because the addressee has moved, will be redirected to the addressee at no additional charge if a Change of Address Notification (COAN) is in effect.

Return to Sender
Incentive Lettermail Items that are undeliverable, or if no Change of Address Notification is in effect, will be returned to the sender at no additional charge if a Canadian return address appears on the outside of the Item. When the return address is on the inside of the Item it will be returned to the Customer for a fee.

Options

Do Not Forward (fees apply)
If an Incentive Lettermail Item bears an authorized "DO NOT FORWARD" endorsement the Item will be returned to sender even though a Change of Address Notification is on file. There is a fee for this service and customers will be required to sign a Do Not Forward Agreement (#40-076-649) available through a Canada Post Representative.