Items will be returned to you when:

• The Item is refused or unclaimed by the addressee
• The delivery address is incomplete or does not exist
• The addressee is no longer at the address and no forwarding address is available or the Change of Address Notification has expired
• A Return Service label is used

Note: The Customer is responsible for the Return Service fee regardless of the reason for the return. Returned Items refused by the Customer are treated as undeliverable and disposed of or recycled pursuant to Canada Post's policy on undeliverable Items at the Customer's expense.

Return Service labels (shipments within Canada only)

Using Return Service labels helps you authorize returns, control costs, speed up the return process, improve your customer service and responsiveness, and provide convenience to your customer. If your customer ever needs to ship an item back to you, they already have a Return Service label. Shipping charges only apply if your customer (the addressee) returns the Item using the label. You will be charged the then applicable charges in effect on the actual shipping date.

Return Service labels are available for Priority Courier, Xpresspost, Expedited Parcel and Regular Parcel services.

Note: Features and options (e.g. Guaranteed On-time Delivery, Liability Coverage, On Demand Pickup) are neither included nor available separately when Return Service labels are used.

Return Service label options

• Return Label (no tracking barcode)
  The Return Label lets your customer (the addressee) return the shipment to you, at your expense. The shipment is returned using the shipping service indicated on the label, however, no tracking is available.

  Click here to request a Return Label template or specifications.

• Anticipated Return Label (with a tracking barcode)
  In addition to letting your customer (the addressee) return the shipment to you, at your expense:
  • You can use the "Track a Package" service because the label includes a tracking barcode which is directly linked to the original shipment.
  • You can get e-mail notifications when a package is being shipped back to you by choosing "E-mail Notification" at time of creating the label.

  The Anticipated Return Label option is available when you use Electronic Shipping Tools (EST) to prepare your shipment.

  Click here for further information.

Bulk Return contract
If the nature of your shipments generates in excess of 10,000 returns annually, a Bulk Return contract that offers special rates may benefit your business. For more information, contact us at 1 866-757-5480.