Changes effective January 12, 2009 will be posted here in December 2008.
The information in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion.
Parcel Services
OVERVIEW
Effective January 14, 2008
As part of our annual price adjustment for all Canada Post services on January 14, 2008, there were be a price and service changes to our Domestic, USA and International Parcel Services.
BACKGROUND
Annual price adjustments are consistent with industry practice and are necessary for Canada Post to retain a competitive position in an ever-changing marketplace.
Canada Post is committed to providing customers with a range of services that offer flexibility, convenience, value and choice, in a global marketplace that is highly competitive and moving in new directions. Investment in technology drives product and service innovation which in turn assures a better customer experience and overall customer satisfaction.
For example, in 2007, we introduced enhanced parcel tracking, and improvements to our delivery network - all with the aim of making it easier for customers to do business with us. We are also first in the industry to make adjustments to the customer invoice if we detect that a parcel shipped weighs less than what was declared on the Order.
We strive to put the customer at the forefront of every decision we make
Canada Post recently received international recognition at the 2007 World Mail Awards, which honour best practices in mail services. The award recognizes Canada Post for its Customer Value Management program, a strategy that keeps your needs at the forefront of every decision we make. Our stability, experience and resources to build a financially-strong, customer-oriented modern Canada Post will, we trust, allow us to meet your needs, now and in the future.
CUSTOMERS' CUSTOMIZED PRICE BOOK AND CUSTOMER GUIDE
Our Parcel Services customers received a Customized Price Book. This year's Customized Price Book* contained:
- A customized book/price sheets, based on your Parcel Service Agreement;
- A Rate Code Look-up Table based on the postal code of your mailing address.
*Excludes Book Pre-sort prices. Those prices were included directly in the customer letter to Book Pre-sort customers and not in the Customized Price Book.
The Parcel Services Customer Guides are posted on the Canada Post website at www.canadapost.ca/customer_guides.
Note that future Amendments to the Parcel Services Customer Guides will only be posted on the Canada Post website at www.canadapost.ca/customer_guides. Hard copies will no longer be distributed to customers.
Please review this document as it forms part of your Agreement with Canada Post.
PRICE AND SERVICE CHANGES - PARCEL SERVICES (DOMESTIC)
Consult the table below for an overview of the price and service changes to our suite of domestic Parcel Services, effective January 14, 2008. For more information, click on the product names.
*Good News! Library Book Rate Program
Canada Post fully supports the Library Book Rate program and is pleased to announce that the Library Book Rates in effect since 2005 will remain in place through 2008. Canada Post is committed to continuing our work with the Canadian Library Association (CLA) and the Association pour l'avancement des science et des techniques de la documentation (ASTED) to more closely track the volumes being supported by the Library Book Rate program, enabling us to quantify the financial impact. This data capture is possible with the cooperation of the participating libraries, who now use electronic shipping tools to ensure all mailings using this special rate are counted.
Maintaining the Library Book Rate for another year will provide all stakeholders with a better opportunity to ensure that the library community's concerns are understood and taken into consideration - and that the Library Book Rate continues to be available to eligible libraries in the future.
PRICE INCREASE – OPTIONS
The price for Domestic Coverage (Insurance) for loss or damage increased up $0.15 in 2008, from $0.80 to $0.95 per $100.00 of coverage.
The price for Collect on Delivery (COD) increased up $0.50 in 2008, from $6.00 to $6.50.
There are no other price changes to Domestic , USA or International options.
SERVICE CHANGES TO PARCEL SERVICES EFFECTIVE JANUARY 14, 2008
* Definition of Montreal and Toronto : We have also expanded the definition of our local delivery for two major urban centres – Montreal and Toronto – which can mean lower prices and better delivery standards to those areas.
PRICE AND SERVICE CHANGES – PARCEL SERVICES ( USA AND INT'L)
Consult the table below for an overview of the price and service changes to our suite of USA and International Parcel Services, effective January 14, 2008.
* Changes to International Air and Surface Small Packet
Effective January 14, 2008, we replaced the current single zone for International Air and Surface Small Packet, with seven separate zones.
Although there were no process impacts if you are using the Electronic Shipping Tools (EST), this change impacted you if you are using manual Order documents as you need to enter the destination Country Code. Effective January 14, 2008, you were required to complete individual line items based on weight and destination (Country Code) on your manual Order. Failure to do so may result in being charged a higher price.
Simplify your shipping with the Electronic Shipping Tools and automatically get a 3% automation discount (some exceptions apply) on your already discounted prices.
FREE, FAST, FLEXIBLE, SECURE and SIMPLE to use.
To learn more about our Electronic Shipping Tools, including how to access additional discounts, visit us today at www.canadapost.ca/obc
(To register, simply click on “To obtain your User ID and Password”)
OTHER SERVICE CHANGES ALREADY IN EFFECT
*New minimum dimensions for Mailing Tubes
We recently introduced new minimum dimensions for mailing tubes, which ensure that shipping labels can be affixed correctly on the tube. The new minimum dimensions are:
| Destinations |
Length x Width x Height |
| Domestic |
100 mm x 23 mm x 23 mm |
USA and International |
210 mm x 45 mm x 45 mm |
Please note that the flat-rate surcharge of $1.00 on cylinder-shaped mailing tubes continues to apply. For additional information on mailing tubes, including other requirements, please consult the Canada Postal Guide at www.canadapost.ca/postalservices
* Changes to Xpresspost™ -International
We introduced the following changes to Xpresspost-International, our fast, traceable and guaranteed service:
- Signatory name and optional fee for Xpresspost-International were removed for Brazil and Japan.
- Signatory name and optional fee for Xpresspost-International were added for China , Iceland , Singapore and Switzerland.
Please consult the Canada Postal Guide at www.canadapost.ca/postalservices or the enclosed Quick Reference Chart to obtain additional information on the features and options for this service !
* Improvements to Commercial Expedited Parcel-USA™
Commercial Expedited Parcel-USA now includes more features and faster delivery!
- Delivery times have been reduced by two business days to major urban centres in the USA .
- Electronic commercial customs clearance and prepaid duty and taxes make shipping quick and easy.
- Improved delivery confirmation is available through Track-a-Package.
- Enhanced tracking provides timely status of your shipments.
| Reminders |
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Customers must provide the appropriate Order documents at time of deposit or pick-up as per the Parcel Services Customer Guide. Failure to provide the required documents may result in the shipment being refused. |
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An adjustment may be applied to your invoice if the dimensions and/or weight of the parcels are different than declared on the Order document. Customers are responsible for submitting accurate calculations for rating purposes. As per the Parcel Services Customer Guide – Section 4.1.4 - the item may be reweighed and cubed by Canada Post.
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