Purolator™ International
The following sections are covered in this chapter:
2 | What Is Purolator International? |  |
Purolator International is a service to select destinations offered by Canada Post in conjunction with Purolator Courier Ltd.
Purolator International provides:
- time-certain delivery to a physical address
- worldwide electronic track and trace capability
- Customs clearance at the destination country in the same manner as other private sector carriers, and not through the postal administration system
- no charge 1-888 telephone access to identify the delivery status
- pick-up at Customers’ premises, where available
- services available to consumers and commercial Customers.
Purolator International is used to ship the following items to the U.S.A. and other international destinations:
Customers can send any item (document and non-document*) by Purolator International, provided it meets the size and weight requirements for this service, and is properly prepared, properly packaged and does not contain cash, prohibited or dangerous goods. Each shipment should be packed to protect the content, and ensure safe transportation with normal care and handling.
Purolator International cannot be combined with any other service.
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Products and services are subject to the terms and conditions outlined in General Terms and Conditions. See in particular, the section entitled “Entire Agreement”. |
3 | Unacceptable Items | |
Specific restrictions as to contents, weight, preparation, labelling etc. must be strictly adhered to, as these conditions have been established by Purolator Courier Ltd. or by the destination country.
The following items are never acceptable in Purolator International shipments:
- dangerous, hazardous, combustible and explosive materials
- currency (cash = paper or coin)
- fine art
- Cuban cigars (to U.S.A.)
- antiques
- items made from animal fur
- jewellery (watches, rings, etc.)
- manufactured and non-manufactured precious metals
- precious metals and stones
- gold and silver in any form
- firearms
- cremated remains
- live or dead plants or animals
- cosmetics
- liquor
- perishable food
- cancelled and uncancelled postage stamps
- banknotes; stocks; bonds; coupons; credit cards; travellers cheques (unused – meaning they are the equivalent to currency) and negotiable securities, certificates and other negotiable items
- pornographic, offensive and politically-sensitive material
- drugs (see section 3.1 “Prescription Drugs to the U.S.A.” for more information).
3.1 | Prescription Drugs to the U.S.A. |
For all prescription drugs mailed to a Canadian or American citizen at an address in the United States, it is mandatory that the sender provide all of the following:
- a photocopy of the doctor’s prescription
- a photocopy of a document proving the addressee’s Canadian citizenship (e.g. birth certificate with photo I.D., passport)
- a letter from the doctor if the drug is not FDA approved, or if for U.S. citizen
- in the receiver’s name and address section of the Purolator International – Bill of Lading, the telephone number where the addressee can be contacted.
Purolator International must conform with the packaging requirements of Canada Post and the destination country. Purolator International shipments must not contain dangerous or prohibited articles. See General Terms and Conditions at www.canadapost.ca/generalterms and the chapter “Non-mailable Matter” for more information.
Previously purchased prescription eyewear does not require a copy of the prescription when being shipped to the United States. However, if the prescription eyewear is intended for sale in the U.S., a copy of the prescription is required for FDA clearance.
4 | Size and Weight | |
Each Purolator International item must meet the size and weight specifications shown in Table 1.
Table 1: Purolator International Size and Weight
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If the item exceeds the maximum weight, it will be charged at the applicable weight level. |
5 | Pricing Information | |
To obtain information on pricing*:
6 | Payment Options | |
Table 2 lists the acceptable proofs of payment for Purolator International items. Some restrictions or conditions may apply.
Table 2: Purolator International Proofs of Payment
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Proof of payment must not be affixed to the Purolator International item. Postage must be affixed to the top copy of the Bill of Lading (copy 1). Contract Customers may simply enter their Account number on the Bill of Lading. |
Table 3 lists the acceptable methods of payment for Purolator International items. Some restrictions or conditions may apply.
Table 3: Purolator International Methods of Payment
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Credit card is available only to Customers who electronically transmit their Order. |
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
7 | Service Standards at a Glance | |
See the chapter “Service Standards” for more information.
8 | Features | |
A feature is something that is provided as part of the basic service. The available features are described below.
Service is guaranteed to specific destinations only. Refer to section 6 “Purolator International Service Standards” of the “Service Standards” chapter.
8.2 | Coverage for Loss or Damage |
For non-document shipments, $100 of coverage is included in the shipment fee.
Pick-up service is available upon request, to contract Customers only, in most Canadian cities by calling
1-888-550-6333.
This feature allows Customers to identify the location of their item in the processing stream via the Canada Post’s website at www.canadapost.ca or by calling 1-888-550-6333.
By dialing the above phone number, tracing allows Customers to identify the delivery status of items, including who signed for them and the date and time of delivery.
8.6 | Electronic Customs Clearance (in Flight) |
Customers’ items are cleared by Customs while they are in transit.
8.7 | Return to Sender or Redirection Service |
Purolator International items are not returned to the sender or redirected without the sender’s prior approval. Surcharges apply to returned or redirected items.
This feature is available for Purolator International items at no additional charge.
This feature provides positive confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item ID (identification) number is scanned and the date captured. The information is usually available by noon the next business day following delivery via an automated phone response system by calling 1-888-550-6333, the Internet www.canadapost.ca and via the Electronic Shipping Tools (EST) software.
9 | Options | |
An option is a service enhancement which is not included automatically as part of the basic service. Most options are available for an additional fee. The available options are described below.
Delivery Updates is a free option that allows customers to request to receive email notifications whenever scan events occur on their barcoded items. Customers must select this option, enter a valid email address and select the event type in order to receive email notifications. This option is available to all customers using the following:
- Electronic Shipping Tools (EST) - desktop or online
- Track a Package.
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Delivery Updates is also available to Third Party Shippers (3PSS) and users of Customer Developed Shipping Systems (CDSS). |
Additional coverage is available for non-document items up to $1,000 per item. Coverage is not available for documents.
A hard copy signature (where available) can be requested for a fee after delivery.
10 | Labels and Documentation Required | |
The required labels or documents needed for sending a Purolator International item are described below.
10.1 | Customer Identification |
Customers must provide identification when mailing a Purolator International item, except when paying by Account.
10.2 | Bill of Lading – Purolator International |
A completed Purolator International – Bill of Lading (33-081-001) in English or French with an English translation must be affixed to each item. It contains sender and addressee information, a description of contents, a tariff number (if known), the payment option, shipment fees information, any additional coverage and the terms and conditions of the shipment.
The tariff number is an international standardized code for each commodity and must be entered (when available) on the Purolator International – Bill of Lading.
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An additional charge may be applied where no Account number appears or the Customer writes an incorrect Account number on the Purolator International – Bill of Lading. |
Contract Customers must submit a Manifest. Customers who electronically transmit their Order using the Electronic Shipping Tools (EST) or a third-party shipping system and apply to their mail items the bar-coded label generated by the shipping system can benefit from a 3% discount. For more details, contact a Canada Post Sales Representative.
Purolator International items may be subject to Customs duty. Dutiable non-document items may be sent, provided the appropriate Customs documents are completed. See section 10.5 “Documents and Non-documents List” to determine whether the item is considered a document or non-document in the country of destination.
In addition to a Purolator International – Bill of Lading (or a Manifest), a properly completed Commercial Invoice (43-074-251E) or Invoice Declaration (33-081-002) in English or French with an English translation must accompany all international shipments defined as “Non-Documents”. Companies must provide a Commercial Invoice on their own letterhead (three copies are required). This form replaces the Customs form CP72 for Purolator International shipments only.
10.5 | Documents and Non-documents List |
Documents: printed material, such as letters, or any type of personal or business correspondence generally not subject to Customs inspection in the destination country
Non-documents: merchandise and other items that may be subject to Customs clearance and duties. A Commercial Invoice or Invoice Declaration must be completed by the sender and affixed to the shipment.
Table 4: Documents and Non-Documents List (Australia – Italy) | 
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