Xpresspost Certified™
The following sections are covered in this chapter:
2 | What Is Xpresspost Certified? |  |
Xpresspost Certified is a service for sending documents that captures the recipient’s signature on delivery of the item. It is only available to contract Customers who have a Parcel Services Agreement.
Two (2) formats are available for the Xpresspost Certified service (as shown in Table 1).
Table 1: Available Envelope Formats
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*
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Can only be used with a label generated from an approved Canada Post electronic shipping system. |
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NOTE :
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Products and services are subject to the terms and conditions outlined in General Terms and Conditions. See in particular, the section entitled “Entire Agreement”. |
3 | Unacceptable Items | |
Xpresspost Certified may not be used to send:
- any item other than documents
- any item prohibited by law in Canada or defined as dangerous goods. See the chapter “Non-mailable Matter” for more information.
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NOTE :
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Xpresspost Certified cannot be combined with another service. |
4 | Size and Weight | |
Each Xpresspost Certified item must meet the size and weight specifications shown in Table 2.
Table 2: Xpresspost Certified Size and Weight
5 | Pricing Information | |
For pricing information, contact a Canada Post Sales Representative.
6 | Payment Options | |
The following methods of payment are acceptable for Xpresspost Certified items (some restrictions or conditions may apply):
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NOTE :
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Credit card is available only to Customers who electronically transmit their Order or purchase prepaid containers online. Some exceptions apply. |
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
7 | Service Standards at a Glance | |
The service standards for Xpresspost Certified items are shown in Table 3. Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points.
Table 3: Service Standards for the Xpresspost Certified Service See the chapter “Service Standards” for complete details.
8 | Features | |
A feature is something that is provided as part of the basic service. The available features are described below.
A signature is automatically included as part of the price. The signature image of the person who signed for receipt is generally available by noon on the next business day following delivery by visiting our Online Business Centre at www.canadapost.ca/obc or by calling the Customer Relationship Support group at 1-888-550-6333.
A hard copy signature of the person who signed for the delivery, is also available for a fee by calling the Customer Relationship Support group at 1 888 550-6333 and will be sent to the Customer via Lettermail or by facsimile within three business days for the Customer’s request.
Canada Post offers replacement service or credit equivalent to the shipment charges if the published delivery service standards are not met. Exceptions and conditions apply. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.
8.4 | Delivery Confirmation (Tracking) |
Upon delivery or attempted delivery, the item’s identification number is scanned and the date captured. This information is generally available by noon on the next business day following delivery by visiting our Online Business Centre at www.canadapost.ca/obc or by calling the Customer Relationship Support group at 1-888-550-6333.
8.4.1
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Delivery Confirmation Certificate
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Customers can view or print a certificate that summarizes the delivery record and the signature name of the recipient by visiting our Online Business Centre at www.canadapost.ca/obc or by calling the Customer Relationship Support group at 1-888-550-6333. Large volume mailers of Xpresspost Certified can sign up to receive their delivery confirmation certificate through an automated process. Contact a Canada Post Sales Representative for more information.
Customers can assign up to two reference numbers of their choice to each item and obtain tracking information via the Canada Post website [available only to Customers using Electronic Shipping Tools (EST)].
Provided the addressee has filed a Change of Address Notification, Canada Post will redirect the item, whenever possible, to the new address at no additional charge. The item must be mailed within Canada.
Xpresspost Certified items that cannot be delivered will be returned to sender for a fee, payable by the sender.
9 | Options | |
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
Delivery Updates is a free option that allows customers to request to receive email notifications whenever scan events occur on their barcoded items. Customers must select this option, enter a valid email address and select the event type in order to receive email notifications. This option is available to all customers using the following:
- Electronic Shipping Tools (EST) - desktop, online or Express Order Entry (EOE) - Ship in Canada
- Ship-in-a-click
- Track a Package.
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NOTE :
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Delivery Updates is also available to Third Party Shippers (3PSS) and users of Customer Developed Shipping Systems (CDSS). |
This option is available to Customers using “Account” as a method of payment for Parcel Services. Scheduled Pick-up is provided on business days only.
This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Parcel Services can be consolidated with the weekly volume of Domestic Parcel Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.
10 | Addressing | |
Addresses must be legible, complete and include the correct postal code. See the chapter “Addressing Guidelines” for complete details.
11 | Deposit of Xpresspost Certified | |
The Customer can deposit Xpresspost Certified items at any one of the following locations:
- in a street letter box (prepaids only)
- at a post office
- at a processing plant
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NOTE 1:
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Xpresspost Certified can also be picked up. |
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2:
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For Non-Prepaid Xpresspost Certified Convenience Envelopes, an electronic Manifest is required for deposit. |
12 | Delivery of Xpresspost Certified | |
Where mail is normally delivered to the addressee’s door, the Xpresspost Certified item will be delivered to the door, provided there is someone available to sign for the item. If no one is available, a Delivery Notice card will be left in the mailbox.
Xpresspost Certified delivered to a community mailbox, urban group mailbox, apartment or rural route will be delivered to the door if the addressee’s door is within 0.5 km from the road. Otherwise, a Delivery Notice card will be left.
For post office box and general delivery, a Delivery Notice card will automatically be left.
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