- Is a Catalogue Mail Item similar a Publications Mail Item?
While they may appear similar at a glance, there are distinct content differences between the two. While Catalogue Mail Items are specifically designed to sell or promote products or services, Publications Mail Items are produced for the purpose of disseminating news and information to the public.
Top
- Can I send samples with Catalogue Mail?
Samples are not acceptable as Catalogue Mail Items and may not be inserted in or with the Items.
Top
- How quickly will my Catalogue Mail Items be delivered?
Delivery service standards for Catalogue Mail are as follows:
| 3 business days |
| 4 to 5 business days |
| 4 to 13 business days |
Service standards are estimates of how long it will take for the mail to be delivered. These service standards are not guaranteed. For additional information on service standards, please refer to the Canada Postal Guide.
Top
- How can I get started using this service?
First, familiarize yourself with the service specifications that are provided on this Web site or by contacting Canada Post. Keep in mind that you should have 2,500 identical Items in your mailing, that the mailing must be promotional in nature and that every Item must be (completely) addressed to a specific individual, company name or "occupant".
Next, contact us at 1 800 260-7678 to arrange for your Catalogue Mail Sales Agreement.
Top
- Do Canadians welcome catalogues?
Market research has shown that catalogues are a powerful channel for Canadian retailers and mail-order companies to sell their products. Canadians overwhelmingly prefer hard copy catalogues to online versions, and would rather receive catalogues through the mail than picking them up from a store.
With Canada Post's Catalogue Mail service, you can take full advantage of Canada's strong catalogue shopping trend.
Top
- How does the new generic indicia design apply to Catalogue Mail?
Customers have the option to use a new, generic indicia with perforated edge design for multiple services as the design and specifications lend themselves to a wider degree of flexibility. The generic indicia applies to Addressed Admail, Dimensional Addressed Admail, Catalogue Mail, Lettermail, Incentive Lettermail and Publications Mail services.
The following conditions apply to this design:
- In the case of Catalogue Mail use, customers add "Catalogue Mail" as well as their customer number to the artwork as per the instructions available by selecting "Postal Indicia" from our website at www.canadapost.ca/postalservices where the indicia can easily be downloaded;
- All current specification requirements regarding indicia minimum and maximum sizes, font sizes, etc., continue to apply.
Please note that the new design is not intended to replace the current indicia. It is meant to provide customers with additional options and greater flexibility.
Top
- How many business days do customers have to deposit mailings for Catalogue Mail?
Customers must deposit all partial mailings of an Order (Statement of Mailing) within 15 business days.
Top
- Do customers need to provide a sample item with each partial deposit when a mailing is inducted in more than one deposit?
No, when a mailing is inducted in more than one deposit, customers need to provide a representative sample of each item only when they deposit the first partial Order (Statement of Mailing).
Top
- Do customers need to state "Partial Mailing" on copies of the Order (Statement of Mailing) that accompany the partial mailings when they are deposited?
Yes, a copy of the first Order (Statement of Mailing) must accompany subsequent individual partial mailings when they are deposited and the copies must indicate "Partial Mailing". If customers are using Electronic Shipping Tools (EST), they must select the Partial Mailing option or check the appropriate box on the manual Order (Statement of Mailing).
Top
- What are Phantom Prices?
The phantom price refers to the base price for the service option that is applied to the difference between the actual volume and the minimum volume required in a mailing. For instance, the minimum deposit per Order to requirement for Catalogue Mail is 2,500 identical items. If the customer mails only 2,100 items, the customer is charged the base price for 400 phantom items. This allows customers to still access the service even though they do not have the minimum volume.
Phantom pricing is not available for Partial Mailings.
Top
- What is the current list of FCP levels in the National Presortation Schematics?
Verifty the current list by clicking on this link.
Top
- Where do I, as a customer, get more information on preparing mail?
Further information is available from the Postal Guide. From the right column, select Mail Preparation and Presortation to get to the guides, then select the appropriate service guide.
Top
