Publications Mail^TM
- Service Standards

Canada Post has developed service standards for properly prepared Publications Mail Items.

Customers must comply with the scheduling requirements to help ensure proper delivery arrangements are in place to meet Customer delivery requests.

Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. Service standards are not guaranteed.

A general overview of the Publications Mail service standards is as follows:

LOCAL	3 business days
WITHIN A PROVINCE	4 - 5 business days
NATIONAL	4 - 15 business days

The following service standards apply to Time-committed Publications Mail (described below).

LOCAL	2 business days
WITHIN A PROVINCE	3 - 4 business days
NATIONAL	4 - 13 business days

Notes:

• The number of days excludes the day of mailing, weekends and statutory holidays;
• Weekend and statutory holiday deposits are considered deposited on the following business day;
• These services standards do not apply to redirected or returned Items;
• Service standards are subject to change without notice.

Time-committed Publications Mail

A Customer may request Canada Post to provide Time-committed service, if the following creteria are met:

• Time-committed Publications Mail mailings must be deposited a minimum of 20 times per year, and either be:
  • presorted by LCP (Letter Carrier Presort) or NDG Presort with a minimum of 40% of each such mailing being presorted direct to Delivery Facility bundles/groupings, or
  • prepared as Machineable Publications Mail.
• Mailers must use:
  • Time-committed "J" labels/tags on all containers/bags, and
  • Electronic Shipping Tools to create the Order (Statement of Mailing).
• The mailings meet all other requirements for Publications Mail.

Failure to adhere to the criteria as stated above may result in removal from the Time-committed Publications Mail qualifying list.

Please refer to the Canada Postal Guide for additional information on service standards.

Scheduling

If a single mailing contains 10,000 or more Items, the Customer must provide a deposit schedule for the mailing to Canada Post. The deposit schedule must be provided at least five business days (excluding weekends and statutory holidays) before the actual deposit and confirmed twenty-four (24) hours before the actual mailing date.