Reliable

The Commercial Service Network provides fast, responsive service you can depend on:

• Rather than relying on only one representative, you now have access to a team of Commercial Service Professionals.
• Our Service Professionals are backed by a robust CRM infrastructure that logs your calls and monitors service levels to ensure consistent, reliable support.
• The Commercial Service Network is accessible nation-wide, allowing you to travel throughout the country and still rely on the same caliber of service.

Accessible

The Commercial Service Network simplifies access to customer care:

• The Commercial Service Network provides immediate access to all services through one convenient telephone number established for your industry sector.
• The Commercial Service Network is easily accessible by anyone within your organization.
• Plus, the Canada Post Web Site at www.canadapost.ca offers fast, 24/7 access to day-to-day business transactions.
   

Responsive

The Commercial Service Network is designed to increase responsiveness and accelerate service from us to you:

• Our Commercial Service Professionals are trained with your unique needs in mind and can provide the answers you need.
   
• Our CRM system makes it easy to escalate issues and have them resolved in an efficient, timely manner.
• Where personal attention is required, Commercial Service Professionals can dispatch Commercial Service Specialists. These field specialists are available to you when your needs cannot be addressed by telephone.

Accountable

The Commercial Service Network is designed to increase accountability:

• A detailed case is created for each customer inquiry, providing a point of reference for any future calls and saving you both time and hassle.
• Our dedicated quality control team monitors cases and focuses on improving the service process.
• We are always committed to increasing customer satisfaction and value. Over time, we will continue to evolve our process based on your comments and your feedback.