Customer Guide – Paying For Your Mailing

Effective January 14, 2008

Table of Contents

1

Application

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The information found in Paying for Your Mailing applies to the following products and services: Addressed Admail™, Catalogue Mail™, Incentive Lettermail™, Publications Mail™ and Unaddressed Admail™.

For Business Reply Mail™, refer to the Business Reply Mail Customer Guide under section 6.1 “Payment for Business Reply Mail”.

2

Payment Method Options

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The following describes various payment method options acceptable to Canada Post. However, not all options may be accepted at all Canada Post facilities.

• Customers with pre-approved credit terms may elect “ACCOUNT” as a method of payment if the mailing is to be invoiced and charged to the Customer’s Account and for applicable credit terms to apply. See section 3 “Pre-Approved Credit Terms - Account” for details.
• Customers who do not qualify for credit terms must provide full payment at the time of mailing. Otherwise, the mailing will not be accepted. See section 4 “Payment at Time of Mailing – No Credit Terms” for details.

3

Pre-Approved Credit Terms - Account

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3.1	Use of Account

Customers with pre-approved credit terms may elect “ACCOUNT” as a method of payment if the mailing is to be invoiced and charged to the Customer’s Account and for applicable credit terms to apply.

Following approval by Canada Post and continued credit worthiness as determined by Canada Post, at its discretion, credit terms of net fifteen (15) days from date of invoice will apply.

3.2

Invoice

If Account was selected to pay for a mailing, Canada Post will provide the Customer with an invoice that summarizes the charges posted to their account. The charges reflected on the invoice are a summary of the mailings/Orders (Statements of Mailing) that a Customer has submitted to Canada Post with the following exceptions:

1. Customers who elect to pay for services via credit card will not receive an invoice. However, Canada Post does provide details for credit card transactions via epost™. Visit www.epost.ca to sign up for epost or for more details on this service. For more information on credit card as a payment option, see section 4.2 “Credit Card”.
2. Manual Orders (Statements of Mailing) for Unaddressed Admail items submitted at a post office and depot (locations approved to accept Unaddressed Admail) are not reflected on the invoice.

The Customer should advise the Credit Management group at 1-800-267-7651 of any invoice discrepancies within fifteen (15) days of the invoice date.

3.3	Account Settlement

Accounts may be settled using one of the following:

• Pre-authorized bank payment
• Pre-authorized credit card payment, upon Canada Post approval
• Online payment
• Payment by cheque or money order.

Customers wishing to sign up for pre-authorized or online payment need to complete and submit the applicable form, which can be obtained at www.canadapost.ca/caf or from a Canada Post Representative.

Cheques or money orders must be made payable to “CANADA POST CORPORATION”, include the Canada Post Customer number and be accompanied by the remittance information. Payment must be sent to the following address:

PAYMENT PROCESSING
CANADA POST
2701 RIVERSIDE DR STATION 680A
OTTAWA ON K1A 1L7

Customers should allow up to three (3) business days for payment processing.

3.4	Past Due Amounts and Administration Fees

3.4.1

Late payment

Past due amounts will be subject to a late payment fee. The late payment fee will be calculated at a rate of 1.5% per month (18% per annum). Canada Post may amend the late payment fee rate at any time upon Notice to the Customer.

If an amount becomes past due, Canada Post may elect to apply any money otherwise received from the Customer or any money due to the Customer by Canada Post towards bad debts first. Such right of set off shall be without prejudice and in addition to any other rights Canada Post may have.

No interest will be paid by Canada Post on any funds held in the Customer’s account.

3.4.2

Account Administration Fees

An administrative fee of $25 will be applied on any payment that is dishonoured for any reason, including a payment returned due to Non Sufficient Funds (NSF). Canada Post may amend the amount of this fee at any time upon Notice to the Customer.

The Customer agrees to reimburse Canada Post for all costs, including legal fees and bank charges, incurred as a result of late or dishonoured payments.

3.5	Statement of Account (SOA)

A Statement of Account (SOA) will be provided monthly to the Customer if the Customer used their Account to pay for their mailing. Such a Statement of Account (SOA) will summarize each of the invoices processed and any related adjustments and payments made during the month, as well as any balance owing at the end of the month.

3.6	Manage My Accounts

The “Manage My Accounts” section available on our “Online Business Centre (OBC)” at
www.canadapost.ca/obc provides a convenient and secure environment through which Customers can access their account information online.

Customers may view the status of their accounts and make payment online through the “Manage My Accounts” page.

Call the Credit Management group at 1-800-267-7651 to obtain a user ID and password for access to Manage My Accounts.

4

Payment at Time of Mailing – No Credit Terms

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4.1	Overview of Payment Method Options at Time of Mailing

For Customers without pre-approved credit terms, full payment at the time of mailing must be made by:

• certified business cheque (payment by uncertified business cheque is subject to approval by Canada Post)
• cash (post offices only)
• money order
• credit card (some conditions apply). See section 4.2 “Credit Card”
• debit card (some conditions apply)
• meter (some conditions apply). See section 4.3 “Postage Meter”.

4.2	Credit Card

VISA, MasterCard and American Express credit cards may be available as a method of payment option:

• when the Canada Post Electronic Shipping Tools (EST) is used and the Customer chooses credit card. The credit card will be charged at the time of mailing
• as set out in the Canada Postal Guide or other material published by Canada Post and of general application to Canada Post’s Customers, as amended from time to time.

4.3	Postage Meter

Payment by postage meter impression is an available method of payment only for the following:

• Addressed Admail items weighing less than 50 g (excluding Dimensional Addressed Admail)
• Incentive Lettermail items (bearing the appropriate designation 1A or 1B), with the exception of Incentive Lettermail Short and Long (S/L) items over 50 g and Incentive Lettermail Oversize (O/S) items over 100 g up to 500 g, and
• Business Reply Mail Postage Due Receipt.

The Customer may elect “METER” as a method of payment for qualifying items:

• by placing a postage meter impression on each item to sufficiently cover the cost of mailing, or
• for Addressed Admail items, by placing a postage meter impression on each item at the lowest possible price within the category being mailed. The Customer will be invoiced for the additional postage or the Customer may pay the balance through a postage meter impression with the submission of their Order (Statement of Mailing).

5

Proof of Payment and Use of Postal Indicia

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Addressed Admail, Catalogue Mail, Incentive Lettermail and Business Reply Mail items must bear the appropriate postal indicia on the addressed side of each item for all method of payment options, unless the items are being paid using a postage meter impression. Payment by postage meter refers to payment by placing a postage meter impression on each item of mail qualifying for meter payment.

• Addressed Admail (weighing less than 50 g)
• Standard Lettermail
• Other Lettermail [Non-Standard and Oversize (O/S)]
• Incentive Lettermail [Standard and Oversize (O/S)]
• U.S.A. Standard Letter-post
• U.S.A. Other Letter-post [Non-Standard and Oversize (O/S)]
• International Standard Letter-post
• International Other Letter-post [Non-Standard and Oversize (O/S)]

Refer to the Canada Postal Guide at www.canadapost.ca/postalguide for further details.

For Publications Mail, the use of a postal indicia is optional. However, the applicable “identifying information” described in the Publications Mail Customer Guide (refer to section 2.2.1 “Identifying Information for Publications Mail Items”) is required.

No postal indicia applies to Unaddressed Admail items (refer to section 2.2.4.1 “No Postal Indicia”).

The postal indicia must meet the requirements as outlined at www.canadapost.ca/postalservices for the applicable service.

6

Authorized Users

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The Customer may wish to allow another party to use their Agreement or Customer number. Please refer to the Agreement Activation Form and to section 1 “Definitions” and section 9 “Authorized Users” in the General Terms and Conditions. A Canada Post Representative can explain under what conditions this is possible and who may be considered as an Authorized User.

For Customers who receive subsidies through the Publications Assistance Program (PAP) administered by the Department of Canadian Heritage (DCH), postage for PAP-eligible publications must be paid by the Customer who has been assigned the Registration number by DCH.