Xpresspost™-International

1	What’s In This Chapter

The following sections are covered in this chapter:

2

What Is Xpresspost-International?

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Xpresspost-International provides guaranteed delivery to select destinations. Some exceptions apply. For a list of destinations where Xpresspost-International is available, see section 7 “Service Standards at a Glance”. The service includes On-time Guarantee, Delivery Confirmation and Coverage for loss or damage up to $100CDN. Some exceptions and conditions apply. Customers may also purchase Additional Coverage.

Prepaid envelopes are flat rated and available for documents only. Coverage for loss or damage does not apply.

All items must bear an Xpresspost-International shipping label.

Contract Customers must also submit a Manifest.

Xpresspost-International items may not be combined with Collect on Delivery, Registered Mail (including Advice of Receipt), Literature for the Blind or Redirection.

3

Unacceptable Items

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The following items are unacceptable as Xpresspost-International:

• any item that is or contains any dangerous substance or article prohibited by law or defined as a dangerous good (for more information see the chapter “Non-mailable Matter”, or refer to the Non-mailable Matter Regulations and to the Transportation of Dangerous Goods Act)
• any item that does not meet the size and weight specifications for this service (see Table 1: “Xpresspost–International Size and Weight” for more information)
• any item that may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours
• any item that contains food perishables or live animals that do not meet applicable shipping requirements
• any item that is improperly or insecurely packed or wrapped
• any item that is in contravention of applicable Universal Postal Union prohibitions or Customs Regulations of the destination country. For more information on individual country restrictions and prohibitions, see “Part H: International Destination Listing”.

4

Size and Weight

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Each Xpresspost–International item must meet the size and weight specifications shown in Table 1.

5

Pricing Information

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To obtain information on pricing*:

• see Canada Post Prices
• see Small Business Prices
• see Rate Codes and Rate Zones.

6

Payment Options

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6.1	Proofs of Payment

Table 2 lists the acceptable proofs of payment for Xpresspost-International items. Some restrictions or conditions may apply.

6.2	Methods of Payment

Table 3 lists the acceptable methods of payment for Xpresspost-International items. Some restrictions or conditions may apply.

For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.

7

Service Standards at a Glance

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From 4 to 7 business days between major urban centres and select destinations. Some exceptions apply. Business days do not include Saturdays, Sundays or statutory holidays in Canada or in the destination country. See section 8 of the “Service Standards” chapter for complete details.

8

Features

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A feature is something that is provided as part of the basic service. The available features are described below.

8.1	On-time Guarantee

Xpresspost-International includes an on-time service guarantee. Some conditions apply. Canada Post offers replacement service or credit equivalent to the shipment charges (transportation charges) if the Customer’s shipment is not delivered on time, as measured against the published service standards for Xpresspost-International and in accordance with the General Terms and Conditions. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.

8.2	Delivery Confirmation

This feature provides confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification Number is scanned and the date captured. The information is usually available after the item is delivered by noon the next business day via an automated phone response system by calling 1-888-550-6333, via the Internet and via the Electronic Shipping Tools (EST) software. Delivery Confirmation is not available for items mailed to Army Post Offices (APOs) or military installations.

8.3	Delivery to Post Office Box

Items will be delivered to a post office box in a country where this type of delivery is available. No delivery guarantee applies to items addressed to a post office box.

8.4	Customs Clearance

Canada Post will provide a presentation of all items to the exchange office in the destination country. Issues related to duties and admissions will be the responsibility of the addressee (importer of record).

8.5	Coverage for Loss or Damage

Coverage of up to $100CDN is included in the fee for Xpresspost-International items. Certain exceptions apply. To determine the limit of coverage, see “Part H: International Destination Listing”.

Coverage is not available for prepaid envelopes. Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.

8.6	Return to Sender

Xpresspost-International items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee.

9

Options

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An option is a service enhancement which is not included automatically as part of the basic service. Most options are available for an additional fee. The available options are described below.

9.1	Delivery Updates

Delivery Updates is a free option that allows customers to request to receive email notifications whenever scan events occur on their barcoded items. Customers must select this option, enter a valid email address and select the event type in order to receive email notifications. This option is available to all customers using the following:

• Electronic Shipping Tools (EST) - desktop or online
• Ship-in-a-click
• Track a Package.

9.2	Additional Coverage for Loss or Damage

Additional Coverage is available up to $1,000CDN for Xpresspost-International shipments, for a fee. Certain exceptions apply.

The maximum declared value for liability coverage is $500CDN for the items containing:

• coins
• jewellery
• manufactured and non-manufactured precious metals
• precious stones
• gold bullion
• gold dust
• cancelled or uncancelled postage stamps
• gift certificates.

The maximum declared value for liability coverage is $100CDN for items containing phone cards.

Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.

9.3

Signature

Customers can request a signature on Xpresspost-International items to certain destinations, for a fee (free of charge with the purchase of prepaid envelopes). Following delivery, the name of the person who signed for the item (consignee) will be posted on Canada Post’s website.

For a list of participating destinations where signature is available, see section 7 “Service Standards at a Glance”.

9.4	Scheduled Pick-up

This option is available to Customers using “Account” as a method of payment for Services. Scheduled Pick-up is provided on business days only.

This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Services can be consolidated with the weekly volume of Domestic Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.

10

Labels and Documentation Required

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Every Xpresspost-International item must have all of the following:

• the names and addresses should include telephone numbers of the sender and the addressee clearly printed on a label affixed to the item
• proof of payment (postage stamps, postal indicia, or meter impression)
• the Customs Declaration portion accurately completed on the Xpresspost-International shipping label (see section 4.5.3 “Customs Documentation” of the “ABCs of Mailing” chapter for more information)
• parcels must also be accompanied by any document (invoice, licence, certificate, permit, etc.) required by the International Customs regulations.

All items must have the declared value indicated in the Customs Declaration portion of the shipping label.

10.1	Order (Manifest)

Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, see section 4.5.2 “Order (Manifest)” of the “ABCs of Mailing” chapter.

11

Packaging

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All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles.

12

Addressing

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All items must bear a legible address including the correct postal/ZIP code, and should include the shipper’s and addressee’s telephone numbers. See the chapter “Addressing Guidelines” for complete details.

13

Deposit of Xpresspost-International

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The Customer can deposit Xpresspost–International items at any one of the following locations:

• at a post office
• at a mail processing plant
• in a street letter box (prepaid products and items processed by a Canada Post online shipping system)

14

Delivery of Xpresspost-International

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Xpresspost-International items will be delivered in accordance with the procedures of the destination.