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Xpresspost™-USA
The following sections are covered in this chapter:
Xpresspost-USA is a service that provides speedy and guaranteed delivery of documents and parcels to the U.S.A. The service includes On-time Guarantee, Delivery Confirmation and Coverage for loss or damage up to $100CDN (some exceptions apply). Customers may also purchase Additional Coverage. Prepaid Envelopes are flat rated and available for documents only. Coverage for loss or damage option does not apply. All items must bear an Xpresspost-USA shipping label and must be posted in Canada for delivery in the U.S.A. Contract Customers must also submit a Manifest. Xpresspost-USA items may not be combined with Collect on Delivery, Registered Mail (including Advice of Receipt), Literature for the Blind, Redirection or Signature.
The following items are unacceptable as Xpresspost-USA:
Each Xpresspost–USA item must meet the size and weight specifications shown in Table 1. An oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). If the weight is not indicated on the Manifest, a default weight of 5 kg applies.
To obtain information on pricing*:
Table 2 lists the acceptable proofs of payment for Xpresspost-USA items. Some restrictions or conditions may apply.
Table 3 lists the acceptable methods of payment for Xpresspost-USA items. Some restrictions or conditions may apply.
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
From 3 to 5 business days between major urban centres from Canada to the U.S.A. Business days do not include Saturdays, Sundays or statutory holidays in Canada or the U.S.A. Some exceptions apply. See the chapter “Service Standards” for complete details.
A feature is something that is provided as part of the basic service. The available features are described below.
Xpresspost-USA includes an On-time Service Guarantee (some exceptions apply). Canada Post offers replacement service or credit equivalent to the shipment charges (transportation charges) if the Customer’s shipment is not delivered on time, as measured against the published service standards for Xpresspost-USA and in accordance with the General Terms and Conditions. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.
This feature provides positive confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification number is scanned and the date captured. The information is usually available after the item is delivered by noon the next business day via an automated phone response system by calling 1-888-550-6333, via the Internet and via the Electronic Shipping Tools (EST) software. Delivery Confirmation is not available for items mailed to Army Post Offices (APO’s) or military installations.
Items will be delivered to a post office box where this type of delivery is available. No delivery guarantee applies to items addressed to a post office box.
Canada Post will provide a presentation of all items to U.S. Customs. Issues related to duties and admissions will be the responsibility of the addressee of the item (importer of record).
Coverage of up to $100CDN is included in the fee for Xpresspost-USA items. Certain exceptions apply. Coverage is not available for prepaid envelopes. Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, food items, or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.
Xpresspost-USA items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee.
An option is a service enhancement which is not included automatically as part of the basic service. Most options are available for an additional fee. The available options are described below.
Delivery Updates is a free option that allows customers to request to receive email notifications whenever scan events occur on their barcoded items. Customers must select this option, enter a valid email address and select the event type in order to receive email notifications. This option is available to all customers using the following:
Additional Coverage is available up to $1,000CDN for Xpresspost-USA shipments, for a fee. Certain exceptions apply. The maximum declared value for liability coverage is $500CDN for the items containing:
The maximum declared value for liability coverage is $100CDN for items containing phone cards. Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques, food items, or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. See General Terms and Conditions at www.canadapost.ca/generalterms for more information.
This option is available to Customers using “Account” as a method of payment for services. Scheduled Pick-up is provided on business days only. This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Services can be consolidated with the weekly volume of Domestic Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.
Every Xpresspost-USA item must have all of the following:
All items must have the declared value indicated in the Customs Declaration portion of the shipping label. All shipments to the U.S.A. containing commercially-prepared food for human or animal consumption must be preceded by a Prior Notice of Imported Food Shipments. The Prior Notice number provided by the U.S.A. Food and Drug Administration (FDA) must be included on the Customs documentation prior to shipping. More information on the Prior Notice can be obtained from the FDA.
Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, see section 4.5.2 “Order (Manifest)” of the “ABCs of Mailing” chapter.
All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles. Oversize and unpackaged items (i.e. pails, tires, etc.) are available for shipping by Customers who must pay a surcharge.
All items must bear a legible address including the correct ZIP code, and should include the shipper’s and addressee’s telephone numbers. See the chapter “Addressing Guidelines” for more information.
The Customer can deposit Xpresspost–U.S.A. items at any one of the following locations:
Xpresspost-USA items will be delivered in accordance with the procedures of the destination. |
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