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Lettermail™
The following sections are covered in this chapter:
Lettermail is the most convenient and cost-effective way in Canada to send personal messages, business correspondence, invoices, and billing statements within Canada.
Lettermail falls into two categories:
No Lettermail item may be less than 140 mm in length, 90 mm in width or 0.18 mm in thickness. Any item that exceeds the maximum Lettermail size or weight may qualify for one of the Parcel services.
The following items cannot be mailed as Standard Lettermail:
The above items may be mailed as Other Lettermail (Non-standard/Oversize) and the applicable price shall be charged.
Enclosures are acceptable as long as they are securely wrapped to prevent loss of or damage to the items, damage to postal equipment or the other mail and injury to persons handling them.
Each Lettermail item must meet the size and weight specifications shown in Table 1.
Standard Lettermail envelopes and self-mailers must be fully sealed on all sides. Customers mailing unsealed envelopes or brochures, fanfolds or newsletters not enclosed in envelopes, will be charged the applicable Other Lettermail price. When supported by two level supports located no more than 10 mm from the left and right edges, Standard Lettermail may not sag more than 10 mm in the middle. On an item of Standard Lettermail, graphics or other printing shall not be less than 45 mm from the bottom of the front of the item, nor in the area prescribed for postage. Additional regulatory requirements apply to Standard Lettermail paid by postage meter or postal indicia. Visit the Lettermail Regulations at
To obtain information on pricing:
Table 2 lists the acceptable proofs of payment for Lettermail items. Some restrictions or conditions may apply.
Table 3 lists the acceptable methods of payment for Lettermail items. Some restrictions or conditions may apply.
For more information, see section 4.6 “Pay for the Item” of the “ABCs of Mailing” chapter.
Government Mail Free of Postage allows for mail to be sent to and from the following individuals free of postage provided that both the sender and receiver are in Canada:
For more information, see the chapter “Government Mail Free of Postage” of the Canada Postal Guide.
Materials for the use of the blind mailed in Canada for delivery in Canada may be sent free of postage. See the chapter “Literature for the Blind” for more information.
Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. These service standards are not guaranteed. For specific service standards, see the chapter “Service Standards”
A feature is something that is provided as part of the basic service. The available features are described below.
Lettermail items that cannot be delivered as originally addressed will be redirected to the addressee while there is a Change of Address Notification (COAN) in effect.
Lettermail items that are undeliverable, or if no Change of Address Notification (COAN) is in effect, will be returned to the sender if a Canadian return address appears on the outside of the item. When the return address is on the inside of the item, it will be returned to the Customer for a fee.
An option is a service enhancement which is not included automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee. The available options are described below.
Registered Mail secures the signature of the addressee and provides the sender with a mailing receipt, a copy of the signature and the date upon delivery of the item. Bar-coded shipping labels allow Registered Mail items to be tracked. Delivery information is available, usually by noon on the business day following delivery, on Canada Post’s website, from the Customer Relationship Support group at 1-888-550-6333, the Electronic Shipping Tools (EST) or the Electronics Data Interchange, where links exist. Some exceptions apply in smaller centres. Registered Mail offers Signature Copy, Delivery Confirmation and Coverage for loss or damage. For detailed information, see the chapter “Registered Mail (Domestic)”.
Letters forwarded under cover to a postmaster with a request for reposting must be endorsed “POSTED AT _______ UNDER COVER TO THE POSTMASTER AT ___________”. Items containing Lettermail prepaid by postage stamps that are sent under cover to the postmaster must bear the words “POSTMASTER, PLEASE OPEN FOR CANCELLATION AND PROCESSING” and are processed in the usual manner. The item containing the Lettermail must have the correct postage.
See the chapter “Addressing Guidelines” for information on addressing. Additional regulatory requirements apply to Standard Lettermail paid by postage meter or postal indicia. Visit http://laws.justice.gc.ca/en/showtdm/cr/SOR-88-430 for the Lettermail Regulations.
Lettermail must be securely wrapped to prevent loss of or damage to the item, damage to postal equipment or other mail and injury to persons handling the item.
Postage for Lettermail can be purchased at any post office. If sufficient postage (stamp or meter impression) is affixed to the item, it may be deposited in a street letterbox, at any post office, in a community mailbox (CMB) or at a processing plant. Items with a postal indicia cannot be dropped into a street letterbox and must be dropped off at a post office, facility or processing plant.
Lettermail items can be delivered to any of the following locations:
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